Refund policy

eturn and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return Contact us at info@zeeprabox.com. Returns must be sent to the following address: Zeeprabox.com, Sävelkatu 14, 15810 Lahti, Finland

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can make it right.

Exceptions / Non-returnable Items We cannot accept returns on sale items, gift cards, or sealed products whose seal has been broken (e.g. headphones, electronics for hygiene reasons).

Exchanges The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — 14-Day Cooling Off Period If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Refunds We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at info@zeeprabox.com.