FAQ – Frequently Asked Questions

Ordering

How do I place an order?

Add the products you want to your cart and proceed to checkout. Follow the steps to select your delivery and payment method. You will receive an order confirmation by email.

Can I change or cancel my order?

Please contact our customer service as soon as possible at info@zeeprabox.com. We will process change requests before the order is shipped.

Shipping

What are the delivery times?

Delivery within Finland typically takes 3–7 business days. International deliveries may take 7–14 business days.

How do I track my order?

You will receive a tracking code by email once your order has been shipped. You can follow your package using the tracking link provided.

Is shipping free?

Shipping costs are displayed at checkout before confirming your order. Free shipping may be available above a certain order value.

Returns & Exchanges

How do I return a product?

You have 14 days to return a product. The item must be unused and in its original packaging. Please contact our customer service for return instructions.

When will I receive my refund?

Refunds are processed within 5–10 business days of receiving the return.

Payment

What payment methods do you accept?

We accept all major credit and debit cards as well as other online payment methods. Available payment options are shown at checkout.

Is your store secure?

Yes. All transactions are SSL-encrypted and processed securely.

Products

Do products come with a warranty?

Products are covered by the manufacturer’s warranty. Warranty terms vary by product – please check the product page or contact our customer service for details.

The product is defective – what should I do?

Please contact us at info@zeeprabox.com and include a photo of the defect along with your order number.

Contact

Didn’t find the answer you were looking for? Get in touch: info@zeeprabox.com